These Terms and Conditions govern the use of the RBA Mobile Application (“App”), the loan application program, remittance of payments, electronic communications, and related services. By registering and using the App, the Client agrees to the following:

1. Loan Application and Approval

• • The Client consents to RBA conducting credit verification, document validation, and other due diligence processes.
  • RBA reserves the right to approve, reject, or modify loan applications based on its internal credit parameters and is under no obligation to disclose reasons for any decision.

2. Loan Disbursement

• • Upon approval, loan proceeds will be released through the Client’s selected disbursement method as recorded within the App.
  • Unless notified in writing, RBA will assume successful release of the loan amount. The Client becomes liable for the approved amount, along with associated charges and fees.

3. Electronic Communications

• • Printed statements may not be issued. The Client may opt to receive statements via registered email or SMS.
  • The Client agrees to maintain updated and active contact information within the App to ensure proper delivery of notifications.

4. Loan Repayment

• • The Client shall remit payments through RBA branches or other authorized channels on or before each due date.
  • Late payments will incur penalties in accordance with the Promissory Note or other applicable loan agreements.

5. Default and Remedies

• • In the event of default, RBA may apply any deposits or investments held by the Client—such as savings or time deposit accounts—toward payment of outstanding obligations.

6. Data Privacy and Disclosure

• • The Client authorizes RBA to process, update, access, and share account and credit information with:
  • RBA personnel and affiliated companies;
  • Government agencies and credit bureaus;
  • Financial institutions or contractors performing related functions; and
  • Any third-party RBA deems legally authorized, including outsourcing partners.
  • This processing is conducted in accordance with applicable data privacy regulations.

7. Client Obligations

• • The Client shall inform RBA of any change in employment, address, contact details, or other circumstances through the App, customer service hotline (09338240329), or email (customercare@rba.com.ph).
  • Communications sent to the latest address on record shall be deemed received within ten (10) calendar days.

8. Assignment

• • RBA may assign or transfer its rights or obligations under the Client’s loan to third parties, with prior written notice to the Client.

9. Documentation

• • When required, the Client agrees to provide income documents, tax forms, and other supporting materials, including their TIN (Tax Identification Number).

10. Severability

• • The invalidity of any provision in these Terms shall not affect the validity or enforceability of the remaining provisions.